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Troubleshooting Guide
If you’ve noticed that your trip didn’t log, don’t worry—here are the most common reasons for missed trips and how to resolve them.
1. Is the app open and running?
One of the most common issues is accidentally closing the app, often at night. The app must remain open in the background to record your trips. If you typically close all apps before bed, make sure to reopen MileageWise before heading out.
Solution: If a trip was missed, you can manually add it to your log.
2. Have you enabled all necessary permissions?
Check that all required permissions are enabled for automatic recording to work properly:
- Location Services set to “Always”
- Precise Location ON
- Low Power Mode OFF
- Background App Refresh ON
- App Version UPDATED
- Motion & Fitness ON (Vehicle Movement Monitoring)
- Apple CarPlay / Android Auto INACTIVE (Car Bluetooth Monitoring)
You can verify these settings by going to your phone’s main Settings menu, scrolling down, and tapping on MileageWise.
3. Is Wi-Fi enabled?
Having Wi-Fi enabled helps improve the accuracy of logging trips, even if you’re not connected to a network.
4. Is your phone updated to the latest OS?
An outdated operating system can affect how the app functions. Ensure your phone’s OS is up to date.
5. Is your device damaged?
If your phone is damaged, it could impact GPS, Wi-Fi, and other features, leading to missed trips.
6. Is the recording period set correctly?
Ensure that your auto-recording period is set correctly. If trips were missed, check if they occurred within the set interval.
7. Are you using Bluetooth Monitoring or Vehicle Movement Monitoring?
- For Bluetooth Monitoring: Ensure that the correct Bluetooth device is set for the app to monitor.
- For Vehicle Movement Monitoring: Adjust your Standby Timer based on your driving habits.
Still Having Issues?
If you’ve checked everything and are still experiencing recording issues, please send us an error log report so our developers can investigate.
To submit a log report:
- Make sure the app was not reinstalled after the issue occurred, as this can erase necessary data for troubleshooting.
- Specify the date and time range when the issue occurred. The more precise, the better.
- If you have any comparison data (such as screenshots from another app or timeline), include those as well.
Battery Consumption Concerns?
If you suspect the app is consuming too much battery, take a screenshot of your phone’s battery usage statistics and send it to us. We’ll review it to determine if the app is the cause and guide you accordingly.
